Clydebank’s Golden Jubilee National Hospital goes live with patient portal

The Golden Jubilee National Hospital in Clydebank is piloting a patient portal from Orion Health, that could lead to improvements in the way it engages with patients.

A national resource for Scotland, the Golden Jubilee is helping to redefine the concept of the public hospital, with a vision of “leading quality, research and innovation” for NHS Scotland.

Initially, 40 pulmonary hypertensive patients attending the Scottish Adult Congenital Cardiac Service (SACCS) were invited to participate in the pilot. The portal will be rolled out to more patients following successful completion of the two-phase pilot at the hospital.

The pilot is a result of a strategic partnership between the Golden Jubilee and Orion Health, which has provided a clinical portal for the hospital since 2011.

Valuable information

Sally Smith, head of eHealth at the Golden Jubilee, said: “As a national resource for NHS Scotland, the Golden Jubilee is continually looking for new and innovative ways of improving the services we provide to our patients.

“With a vision of leading quality, research and innovation, we are delighted to be leading the way with Patient Portal, which is the first step in allowing patients to get more involved in the care they receive. Patients will be able to access valuable information about their condition and can share this with relatives, carers, or other clinicians to improve the care they receive.”

The Scottish Adult Congenital Cardiac Service (SACCS), based at the Golden Jubilee, supports patients living with congenital heart disease. These patients have long-standing conditions and, on occasion, may require admission to their local hospital, where the doctor treating them may not have access to all relevant and up to date information on their condition.

Accessing records

By accessing the portal, patients will be provided with a summary of their most up to date clinical records and related hospital appointments allowing them to share this information with other clinicians. The Patient Portal will deliver efficiencies, improve patient experience and potentially reduce the number of tests and investigations that patients need to undergo.

Smith added: “In the next phase of the pilot planned for later this year, patients will be able to upload their own information and complete documents, such as follow-up questionnaires. It is hoped that by providing the patients with access to online questionnaires prior to and after surgery, we will further improve the service for this group of patients.”

New ways of engaging

The development of the Patient Portal not only aligns with the Golden Jubilee’s eHealth ambitions, but with wider policy to provide citizens of Scotland with new ways of engaging with local and national health services.

Richard Fraser, vice-president of Engage Solutions at Orion health, said: “The evidence from our customers around the world is that the next wave of investment in healthcare is going to be in patient and citizen engagement. Orion Health is excited to support Golden Jubilee National Hospital in becoming one of the first organisations to engage patients in the management of their care through digital platforms.”