Three’s Discovery programme to help tackle digital exclusion in Scotland

Three store front in Maidenhead

Three store front, Maidenhead

Three has announced a nationwide rollout and further investment in its digital skills initiative, Discovery, as part of its ongoing commitment to empower and educate local communities by teaching them essential online skills. They will now make the free digital training available in Scotland for the first time.

Discovery was first launched in Maidenhead as a concept store in 2015, before being rolled out to Swansea and Islington. Due to its success, Three has expanded the initiative to Scotland.

The Discovery Scotland team will take free digital skills sessions to individuals, schools, local groups and small businesses in the Glasgow and Edinburgh areas in a bid to reach more of the community than ever before.

Signing the Digital Participation Charter

This move into Scotland coincides with Three becoming a signatory of Scotland’s Digital Participation Charter, an initiative created by the Scottish Council for Voluntary Organisations (SCVO) with the support of the Scottish Government.

The Charter focuses on improving digital skills across Scotland, where more than 21% of adults are known to lack basic digital skills.

“A basic human right”

Paula Cave, Director of retail, Three, said: “We believe that access to the internet is a basic human right. 90% of jobs require people to have basic digital skills[i] so it is now more important than ever that we help people get to grips with the digital world.”

“Our duty as a mobile network goes above and beyond simply providing people with a means to communicate with one another. We feel a responsibility to ensure that people are given the necessary skills to get the most out of their device and reap the exciting rewards that come with being digitally competent.”

Tailored lessons

Discovery sessions have been designed to inspire people of all ages and skill levels to get more from being online and mobile whilst providing a safe, fun environment in which to explore and learn.

The team of specially trained Three staff can help with anything – whether it’s setting-up a Facebook page, an email address or LinkedIn profile, or a tutorial for small business owners on how to master the power of your mobile and effortlessly run their company on the go.

The sessions or advice can even be entirely tailored to each customer via one-to-one sessions in stores.

Many without “basic digital skills”

David McNeill, Director of Digital at Scottish Council for Voluntary Organisations, said: “Given the widespread use of smartphones and tablets, it’s easy to assume that most of Scotland’s population is digitally confident.

However, our recent research shows the reality is that while many people use social media and consume content online, they do not have the full range of basic digital skills to enable them to make the most of the internet, whether saving money or applying for jobs.

“We’re delighted Three has joined the national movement to increase basic digital skills and confidence online, and committed to providing practical support through Discovery.”

To book a Discovery session for your group, please contact discovery@three.co.uk or visit your local store for individual sessions.