Business transformation firm to create 300 jobs in Glasgow

Global professional services firm Genpact plans to create more than 300 new jobs in Glasgow over the next five years, following a decision to expand its European operations in Scotland. The roles will encompass digital solutions, risk management, insurance claims, business process transformation, and customer service.

The investment is being supported by a £3.1m Regional Selective Assistance grant from Scottish Enterprise. Welcoming the announcement during a visit to Genpact’s Glasgow office, First Minister Nicola Sturgeon said: “Scotland continues to be recognised as a prime business location for global companies looking for a foothold in and access to Europe. This is thanks to our exceptional skills, business infrastructure, low-cost base and global business network. I am delighted that Genpact will locate its new European facility in Scotland, with support from Scottish Enterprise.”

Mohit Thukral, senior vice president and business leader, Banking, Financial Services and Insurance, Genpact, added: “Expanding our presence in Scotland with this strong government partnership advances our strategy of strengthening both our onshore delivery and digital solutions capabilities. The Glasgow area has provided an exceptional talent base and favourable economic climate, especially for our financial services business. Our planned expansion will further leverage these benefits as we drive more digital-led transformation business impact for our clients.”

Genpact was founded in 1997 as a division of GE and has been independent since 2005. It provides digital-led consulting, analytics, and business process management services for many Fortune Global 500 companies in the financial services, insurance, healthcare, life sciences, consumer goods, industrial manufacturing, high tech, and services industries. Genpact has an existing delivery centre in Glasgow with approximately 165 employees specialising in wealth management servicing and digital platform provision for financial services companies.