Cordia, Glasgow’s largest home care provider, uses a mobile app to support its employees when visiting elderly and vulnerable residents.
The careSafe mobile app, which is being used by over 2,000 home carers in the city helps with scheduling, allowing users to ‘check-in’ and ‘check-out’ of homes. A coordinator, based in a central hub, monitors a dashboard of all visits in their area, quickly identifying if any visits have been delayed or missed.
The main objective of the system is to reduce missed visits to service users. It also helps guarantee employee safety and increases route and scheduling efficiency of the overall workforce.
There is built-in GPS functionality allowing home care teams to work out how long it will take colleagues to travel to their next visit, relaying the information to service users if they contact Cordia’s headquarters.
2,500 iPhones have also been issues, allowing employees to use Google Maps if they are unsure where a new client lives. The fully encrypted device also includes a secure space for home care employees to store pass-code information to access service user’s homes.
Frances McMeeking, Cordia’s Cordia Head of Operations (Care Services) said: “The new careSafe app has been hugely beneficial to the overall service we provide, helping us to deliver a consistently high standard of home care to service users across Glasgow.”
“It will reduce instances of missed appointments, offer navigational help for the team and provide an added level of comfort to both our service users and employees.”