Argyll & Bute Council should build on a ‘culture of innovation’ to continue to improve the way it delivers local public services, according to national auditors.
The Scottish local authority, which covers a population of approximately 87,000, should continue to modernise and rethink how services are delivered – ensuring it has a stable workforce – as it bids to close a funding gap of nearly £29 million.
In a new report, the Accounts Commission recognises the council has delivered ‘significant, recurring savings, at a time when all councils are facing pressures from rising demand and increasing costs’.
“Now the council needs to take a more strategic approach to transformation and redesigning services, to help make the savings needed,” auditors said.
As the council puts in place plans to both improve and change how services are delivered, it must listen to and act on the views of local communities. Many services are improving, including culture and leisure services, but some are getting worse, including those for children and adult health and social work.
The council is heavily reliant on temporary and agency staff, making up around sixteen per cent of its total workforce. The majority leave before the end of their contracts. “This is expensive and presents risks to the quality of services. The council is taking proactive steps to tackle recruitment and retention, including through more apprenticeships, career development and sponsoring students,” said a new report released this week.
Andrew Burns, Deputy Chair of the Accounts Commission said: “Argyll and Bute Council has tackled the challenges it faces with innovation and collaboration, including embracing new technology to deliver services. In many ways this is a council that’s ahead of the game in its use of digital technology to deliver services to its rural and island communities.
“The council has plans to improve services and deliver a workforce that meets future demands. This approach should be shared with other councils. But it now needs to rapidly build on this culture of improvement to drive forward deeper transformation and service re-design. This will be a key part of the council’s focus to deliver savings and sustainable services for the future.”