Transforming Public Services 2025

Harnessing the potential of data, AI & ClOUD to modernise public services

Date: ThURsday 08 May 2025
Venue: University of Strathclyde, Technology & Innovation Centre, Glasgow
Conference Timings: 08:15 – 16:30

Headline Sponsor

Transforming Public Services 2025 is the go-to event for public sector officials looking to embrace the potential of technology and innovation to modernise the services they deliver.

Cutting-edge data, AI and cloud technologies are reshaping the backbone of public services as part of efforts to improve the experience of government services online and reform the state. This must-attend event showcases how the latest generative AI and automation tools, data techniques and cloud platforms can help your organisation drive new insights and value, enhance performance, deliver massive efficiencies and respond to service demand in ways that are scaleable and sustainable.

Join our government digital transformation leaders, industry experts and academics at this annual symposium designed to help you take those first, critical steps in your own organisation’s technology journey.

Learning objectives:

  • Understand the latest strategic and policy direction for government digital programmes.
  • Learn tech implementation from best-in-class public sector digital transformation case studies – from ‘match fit’ data, to GenAI readiness and autonomous systems, to streamlined cloud operations.
  • Hear how to transform your services from a range of digital leaders including AI and data experts to managed service solutions providers.
  • Connect with industry and government peers to strengthen your networks and tap into opportunities to collaborate.
FSAP[1]

Transforming Public Services 2025 is fully accredited by The CPD Group, the largest accreditation body in the UK.

2025 Speaker


Digital Transformation Strategist

Chief Digital Officer for London and Advisor
Government Digital Service (GDS)

AVP Public Sector UK & Ireland
Salesforce

Head of the Technical Data Policy Team, Digital Directorate
The Scottish Government

Head of Public Sector Engagement
Smart Data Foundry

Service Owner for E-pass and Digital Mailbox
The Scottish Government

AWS Solutions Architect
BrightSolid

Chair of Health Data and AI Strategy and Programme Director for AI in Health and Life Sciences
Centre for Data Science & AI, University of Glasgow

Head of AI Foundations
Sopra Steria Next

Lead Solution Engineer
Salesforce

Principal Specialist SE - Platform
Salesforce

Chief Digital Information Officer
Police Scotland

Professor of Digital Technologies and AI
University of the West of Scotland

Head of the Computing Division
University of the West of Scotland

Head of Cloud Engineering & Digital Operations, Digital & Security
NHS National Services Scotland

Service Owner for Cloud First Programme, Digital Directorate
The Scottish Government

Director
Edinburgh Parallel Computing Centre (EPCC)

Data Programme Manager
Argyll and Bute Council

2025 Agenda

8 May 2025 | Morning Session One: Transforming Public Services

8:15 AM – 9:00 AM

Registration & networking

9:00 AM – 9:10 AM

Chair’s Opening Remarks


Alison McLaughlin (Chair)
9:10 AM – 9:30 AM

Engineering the Future: Building Scalable Digital Platforms for Government

Exploring how the Scottish Government is engineering modern, reusable digital platforms to support scalable, secure, and user-focused public services across Scotland. Alistair Hann, Chief Technology Officer, The Scottish Government.


Alistair Hann
The Scottish Government
9:30 AM – 9:50 AM

A Blueprint for Collaboration: Shaping the Future of Digital Public Services

Insights from the Government Digital Service (GDS) collaboration sprint, spotlighting how local and central government can co-create smarter, user-focused digital services. Theo Blackwell MBE, Chief Digital Officer for London and Adviser, Government Digital Service (GDS).


Theo Blackwell MBE
Government Digital Service (GDS)
9:50 AM – 10:05 AM

Transforming the citizen experience with AI and ‘digital labour’

Over the last decade, the pace of public service modernisation has slowed, even as the potential for true transformation - driven by AI and digital labor platforms - has never been greater. Let’s explore why a fundamental shift in the government’s approach to service transformation is essential. We will outline new strategies to reshape the experience, delivery, and cost-effectiveness of public services, ensuring they meet the demands of the future.


Kim Moran-Hogg
Salesforce
10:05 AM – 10:15 AM

Questions from the audience

10:15 AM – 11:00 AM

Expert Panel: How Scotland is utilising its national assets to support the transformation of public services and the wider economy


Heather Thomson
The Data Lab

Stewart Miller
The National Robotarium

Professor Mark Parsons
Edinburgh Parallel Computing Centre (EPCC)

Professor Sandosh Padmanabhan
Centre for Data Science & AI, University of Glasgow
11:00 AM – 11:25 AM

Networking & Refreshments

8 May 2025 | Session Two & Three: Masterclass & Knowledge Exchange 

11:25 AM – 11:55 AM

From Data to Action: Unlocking New Insights into Economic Wellbeing

What if we could monitor economic wellbeing indicators in real-time, identifying financial vulnerability before it becomes a crisis? This session explores the transformative potential for de-identified financial data to help shape public services. With these new insights into income patterns, spending habits, and financial resilience, policymakers and public sector leaders can augment official statistics with near real-time data, supporting targeted, informed policies to tackle poverty and economic inequality. We will discuss real-world examples of how using de-identified financial data alongside contextual data has supported data-informed decision-making, more effective resource allocation, and a better understanding of the economic challenges facing different communities. Join us to explore the art of the possible and how smart data use could reshape public services and help deliver real change.


Rui Cardoso
Smart Data Foundry
11:25 AM – 11:55 AM

Place Making with UWS through Innovation & Skills Solutions

Join the University of the West of Scotland for a dynamic session exploring how innovation and skills development are driving digital transformation across Scotland. With insights into UWS’ role in the £1 million 5G Innovation Region (5GIR) project, delivered in partnership with North, East and South Ayrshire Councils to boost regional digital infrastructure and economic growth. We will also provide an overview of UWS’ skills programmes and collaborative public sector partnerships that are equipping Scotland’s workforce for the future. The session will close with an interactive Q&A, offering delegates the chance to engage directly on the role of innovation and education in shaping better places and communities.


Prof. Muhammad Zeeshan Shakir
University of the West of Scotland

Dr Ryan Gibson
University of the West of Scotland
11:55 AM – 12:05 PM

Transition

12:05 PM – 12:35 PM

Why Is AI Crucial for Modernising Public Services in Scotland?

Explore how AI and digital labor can help public sector organisations in Scotland improve productivity and reduce costs - without the need for large-scale transformation. AI Agents can be tested in a single department or as a proof of concept, making it easier to start small and scale over time. See how some organisations are already putting it into action to modernise services and deliver more efficient, citizen-focused outcomes.


Victoria Turner
Salesforce

Jakub Szelagowski
Salesforce
12:35 PM – 1:25 PM

Lunch & Networking

8 May 2025 | Session Four: Leadership Streams

1:30 PM – 2:50 PM

Cloud: Harnessing the power of cloud technologies to transform public services


Nia Lewis
The Scottish Government

Mark Grey
The Scottish Government

Andrew Hendry
Police Scotland

Ally Gentles
NHS National Services Scotland

Sam Carr
BrightSolid
1:30 PM – 2:50 PM

Data: Get your organisation’s data in the right place to innovate – building the foundations for a deep, data-led transformation


Alison McLaughlin (Chair)

David Murdoch
Argyll and Bute Council

Shona Nicol
The Scottish Government

Susannah Matschke
Sopra Steria Next
2:50 PM – 3:10 PM

Networking & Refreshments

8 May 2025 | Session Five: Leveraging the power of AI technologies to transform public services

3:10 PM – 4:30 PM

Leveraging the power of AI technologies to transform public services


Alison McLaughlin (Chair)

David Hamilton
Scottish Information Commissioner

Isobel Houston
Scottish Government

Keith Dargie
Crown Office and Procurator Fiscal Service

Paul McGinness
StormID
4:30 PM

Conference Close

Event Sponsors

Sponsor profile

Salesforce, the #1 AI CRM, is enabling public sector organisations around the world to connect with citizens in a whole new way. Salesforce for Public Sector allows you to offer digital service delivery with easy automation tools, achieve faster time to value with purpose-built solutions, and improve mission impact with data-led insights that help you improve citizen experiences and enhance trust. We lead with our core values of trust, customer success, innovation, equality, and sustainability, and we are proud to be recognised as a leader in innovation, culture and philanthropy. For more information, please visit www.salesforce.com/government.

Sponsor profile

Brightsolid is Scotland’s expert in colocation, cloud and cyber security solutions. We combine brilliantly bright ideas with seriously solid solutions to meet our customer’s business needs and ambitions. From custom-built colocation to hybrid cloud expertise and the latest cyber security technology, Brightsolid solutions are future-proofed with industry leading performance, agility, and reliability – all at great value for money. At Brightsolid, our focus is not just on what we do but how we do it, and it’s this approach that ensures we’re there to help our customers make the right decisions every step of the way.

Sponsor profile

Storm ID works extensively across the public sector in Scotland and the wider UK to help organisations to digitally transform their operations and the services they provide.

Through our extensive digital technology expertise and our acute understanding of the needs and aspirations of the public sector developed over the last 20+ years, we engage our strategy, design, technical, data, and AI services seamlessly, in an end-to-end delivery process, to build solutions that have real, transformative impact on our clients and their services.

For more insight on Storm and our experience, please visit www.stormid.com

Increasingly we are helping the public sector to harness the huge potential of AI in areas such as automation, customer experience, predictive analytics, and decision support. During this year, we partnered with Futurescot to offer an AI challenge to the public sector in Scotland, to help explore the potential of AI and compete for the opportunity to carry out a proof of concept with Storm ID and ultimately win £20,000 in consultancy services.

The challenge and the shortlisted organisations and their ideas are being showcased in the AI Leadership stream during the conference and the winner will be announced at the end.

For more insight on the challenge, please visit aichallenge.scot

Sponsor profile

Smart Data Foundry (SDF) was established in 2022 to unlock the power of financial data, addressing major societal, economic, and environmental challenges. Based at the Edinburgh Futures Institute, SDF is an independent, not-for-profit spin-out of Edinburgh University. It collaborates with financial institutions like the Bank of England, the Financial Conduct Authority, public sector bodies, and charities to use data for good.

Partnering with these organizations, SDF utilises financial data to analyse economic dynamics and provide insights benefiting consumers, businesses, and communities. Data privacy and security are paramount, with strict ethical protocols governing its Trusted Research Environment (TRE). The TRE infrastructure is provided by the Edinburgh Parallel Computing Centre (EPCC), a renowned supercomputing facility advancing secure, cutting-edge research.

www.smartdatafoundry.com

Sponsor profile

UWS is Scotland’s most modern university and is ranked 1st in Scotland for social inclusion *The Times/Sunday Times Good University Guide. It is ranked 16th globally for reducing inequalities impact *Times Higher Education and it is ranked in the top 200 *Young World University Rankings 2024. The School for Computing, Engineering and Physical Sciences has research expertise in the award winning  Institute of Thin Films, Sensors and Imaging; the Institute for Sustainable Engineering and Energy (ISEE)  and the Artificial Intelligence, Visual Communications and Network Research Institute (AVCN).  The university is also a partner in the 5GIR innovation project in Ayrshire. New programmes in Space Science and Data Engineering are just some examples of cutting-edge programme provision.

Sponsor profile

Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of €5.8 billion.

Sponsor profile

SS&C Blue Prism’s intelligent automation platform revolutionizes how the public sector interacts with citizens amidst growing workloads and restricted budgets. Envision a new era of citizen services by future-proofing education, policing, taxing and more, with better service delivery times and better transparency. Intelligent automation provides real-time insights and analytics to help public servants modernize government services and allocate resources and funding more effectively. Digital workers bring together disparate systems for streamlined and personalized citizen services through online portals and swifter response times. Ensure sustainable operations, optimized security and outstanding compliance through the robust and scalable power of intelligent automation.  

Sponsor profile

Brightly, a Siemens company, enables organisations to transform the performance of their assets. Brightly is the global leader in intelligent asset management solutions. Brightly’s sophisticated cloud-based platform leverages more than 20 years of data to deliver predictive insights that help users through the key phases of the entire asset lifecycle. More than 12,000 customers of every size worldwide depend on Brightly’s complete suite of intuitive software—including CMMS, EAM, Strategic Asset Management, IoT Remote Monitoring, Sustainability and Community Engagement. Paired with award-winning training, support and consulting services, Brightly helps light the way to a bright future with smarter assets and sustainable communities.

Innovation through technology integration, empowering your workforce to be agile and sustainable.

Today, communities and residents are ever more reliant on public infrastructure in our towns and cities. Greater demands generate higher expectations, but meeting these expectations against what can be financially delivered is difficult. Many government organisations have short-term, uncertain budgets and disparate asset systems with a lack of integration. These issues lead to an inability to meet resident expectations. Designed specifically for public infrastructure, Brightly Confirm is a leading all-in-one cloud-based enterprise asset management solution. It is flexible, innovative, and provides a central hub for assets while being complimentary to your technology integrations. Confirm streamlines information related to your assets, providing the real-time insight you need, whether you are in the office or out in the field.

Create structure and collaboration through digitalisation

Easily centralise and view all assets, allowing collaboration across asset teams to identify and effectively address priorities and risks across all asset types with access to key historical data for decision-making.

Greater operational efficiency and sustainability

Streamline day-to-day operations by monitoring, assessing, and controlling assets with preventive maintenance. Realise demand and needs across different asset types to be more sustainable and effective in deploying your resources.

Maximise your assets without compromising budgets

Track performance, risk, and expenditures through smart real-time data to make actionable decisions. Leverage algorithms to quickly view multiple funding scenarios and maximise the longevity of assets based on your asset strategy

For more information, visit www.brightlysoftware.com

Sponsor profile

The Data Lab is Scotland’s innovation centre for data and AI. The Data Lab was founded in 2014 as part of Scotland’s Innovation Centres programme. Our purpose is to change lives and make Scotland a more productive economy and a sustainable society by transforming how we use data. We foster innovation through collaboration, build skills and grow talent, and champion Scotland’s data science community; funding almost 1,000 graduate students and generating £319 million anticipated increase in business turnover and over 1,350 jobs to date. We want Scotland to become a global leader in applying data and AI innovation and skills development that benefits our economy and society. Our vision for the next ten years is to create the world’s most impactful data community: one where cross-sector conversations, creativity and collaboration ignite and sustain the sparks of ground-breaking ideas, products and societal advances. 

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