8 May 2025 | Morning Session One: Transforming Public Services
8:15 AM – 9:00 AM
Registration & networking
9:00 AM – 9:10 AM
Chair’s Opening Remarks
Alison McLaughlin (Chair)
Alison is a recognised Digital leader in Scotland with a wealth of experience of many ground-breaking digital programmes across the public sector. She has worked with many organisations across the Justice sector including Disclosure Scotland, Scottish Prison Service, Scottish Courts and Crown Office. Her experience also includes a 2.5 year secondment as Head of the Digital Transformation Division of the SG Digital Directorate, during which she was involved in the Digital Justice DESC programme.
Alison is a former Chair of ScotlandIS and now works as a digital transformation strategist working with public and private sector to drive digitally enabled change.
9:10 AM – 9:30 AM
Engineering the Future: Building Scalable Digital Platforms for Government
Exploring how the Scottish Government is engineering modern, reusable digital platforms to support scalable, secure, and user-focused public services across Scotland. Alistair Hann, Chief Technology Officer, The Scottish Government.
Alistair Hann
The Scottish Government
Alistair is CTO for the Scottish Government, responsible for ensuring the capability and capacity for software engineering delivery in the Digital Directorate. He joined the Scottish Government permanently following a secondment from NHS Education for Scotland, where he was part of the team that created a new directorate for delivering the National Digital Platform for Health and Social Care. Prior to working in the public sector Alistair was CTO of Skyscanner and several other start-ups. He has a doctorate in machine learning from the University of Oxford.
9:30 AM – 9:50 AM
A Blueprint for Collaboration: Shaping the Future of Digital Public Services
Insights from the Government Digital Service (GDS) collaboration sprint, spotlighting how local and central government can co-create smarter, user-focused digital services. Theo Blackwell MBE, Chief Digital Officer for London and Adviser, Government Digital Service (GDS).
Theo Blackwell MBE
Government Digital Service (GDS)
9:50 AM – 10:05 AM
Transforming the citizen experience with AI and ‘digital labour’
Over the last decade, the pace of public service modernisation has slowed, even as the potential for true transformation - driven by AI and digital labor platforms - has never been greater. Let’s explore why a fundamental shift in the government’s approach to service transformation is essential. We will outline new strategies to reshape the experience, delivery, and cost-effectiveness of public services, ensuring they meet the demands of the future.
Kim Moran-Hogg
Salesforce
Kim is an accomplished senior leader with extensive experience in the information technology and services industry who has built high-performance teams within Global Technology organisations that drive impactful transformation. Before transitioning into the tech industry, Kim spent 10 years in the Royal Air Force as a radar engineer and also became the 1st female radar technical instructor and this is where she developed her passion for problem-solving and innovation. Today, she leverages that passion in her work with Public Sector organisations, using technology as an enabler for good and always putting organisations and citizens at the heart of every solution. Along with her incredible team, she helps customers define what transformation means to them, while exploring the potential of new technologies to address challenges and unlock opportunities for growth. With a rich and rewarding personal journey, she is a strong advocate for empowering young women in the tech sector, helping to create opportunities for the next generation of female leaders. Outside of work, Kim is married to David and is a proud mother of three children. Her experiences balancing career and family life further fuel her passion for creating pathways to success for women in technology and business.
10:05 AM – 10:15 AM
Questions from the audience
10:15 AM – 11:00 AM
Expert Panel: How Scotland is utilising its national assets to support the transformation of public services and the wider economy
Heather Thomson
The Data Lab
Heather joined The Data Lab in 2018, leading the £8m data and AI skills programme, including The Data Lab Academy MSc Programme. She was appointed to the Executive team in 2021, serving as Interim CEO from April 2024 before being appointed to the role of Chief Executive Officer in February 2025. Heather is responsible for setting the direction, strategy and culture of The Data Lab, driving collaboration and innovation forging partnerships and engaging with stakeholders to deliver economic growth and societal impact. Holding previous roles with Epicor, GE Energy, and ION Geophysical, Heather is a thought leader and board member with over 20 years cross-sector experience in leadership, developing funding proposals and establishing global skills programmes. Heather is a STEM ambassador, with a keen interest in raising awareness and supporting skills development across marginalised and underrepresented groups. She has previously volunteered on the DELL STEM Aspire programme and works closely with social enterprise DataKirk.
Stewart Miller
The National Robotarium
Stewart Miller is an experienced business leader and a leading figurehead in the UK robotics sector. He took up the position of Chief Executive Officer at the National Robotarium in 2021 having previously been Chief Technology Officer of the UK Government’s innovation agency, Innovate UK, in addition to previously working as an experienced business leader for over 20 years in senior roles at major firms including Leonardo and BAESystems. During Stewart’s leadership of the National Robotarium, he has built its reputation as the UK’s centre for robotics and AI, creating inward investment, growing talent and skills, and fulfilling the UK’s potential to deliver a thriving robotics industry that stimulates economic growth. He is member of the Scottish Government Industry Leadership Group for Engineering and Advanced Manufacturing, an advisory board member of the Smart Manufacturing Data Hub, a non-executive director of the Satellite Application Catapult, a member of the Scottish Innovation Clusters Group and a member of the Liverpool and Manchester Railways Partnership Board.
Professor Mark Parsons
Edinburgh Parallel Computing Centre (EPCC)
Professor Mark Parsons is the Director of EPCC, the supercomputing centre at the University of Edinburgh. EPCC is known internationally for the breadth and scale of its large-scale computing and data science activities. Since 2018, EPCC has hosted the Edinburgh International Data Facility, the key underpinning technology of the Data Driven Innovation programme which is part of the Edinburgh & SE Scotland City Deal. In addition to his role at EPCC, he is a Director and Trustee of Research Data Scotland.
Professor Sandosh Padmanabhan
Centre for Data Science & AI, University of Glasgow
Sandosh Padmanabhan is the Pontecorvo Chair of Pharmacogenomics and Professor of Cardiovascular Genomics and Therapeutics at the University of Glasgow, as well as an Honorary Consultant Physician at Queen Elizabeth University Hospital, Glasgow. His research focuses on precision medicine – specifically on pharmacogenomics, hypertension and cardiovascular diseases leveraging his expertise in genomics, AI, big data, real-world evidence and clinical trials. As Programme Director for AI in Health and Life Sciences, he leads the College’s strategy for health data science and artificial intelligence.
11:00 AM – 11:25 AM
Networking & Refreshments
8 May 2025 | Session Two & Three: Masterclass & Knowledge Exchange
11:25 AM – 11:55 AM
From Data to Action: Unlocking New Insights into Economic Wellbeing
What if we could monitor economic wellbeing indicators in real-time, identifying financial vulnerability before it becomes a crisis?
This session explores the transformative potential for de-identified financial data to help shape public services. With these new insights into income patterns, spending habits, and financial resilience, policymakers and public sector leaders can augment official statistics with near real-time data, supporting targeted, informed policies to tackle poverty and economic inequality.
We will discuss real-world examples of how using de-identified financial data alongside contextual data has supported data-informed decision-making, more effective resource allocation, and a better understanding of the economic challenges facing different communities.
Join us to explore the art of the possible and how smart data use could reshape public services and help deliver real change.
Rui Cardoso
Smart Data Foundry
11:25 AM – 11:55 AM
Place Making with UWS through Innovation & Skills Solutions
Join the University of the West of Scotland for a dynamic session exploring how innovation and skills development are driving digital transformation across Scotland. With insights into UWS’ role in the £1 million 5G Innovation Region (5GIR) project, delivered in partnership with North, East and South Ayrshire Councils to boost regional digital infrastructure and economic growth. We will also provide an overview of UWS’ skills programmes and collaborative public sector partnerships that are equipping Scotland’s workforce for the future. The session will close with an interactive Q&A, offering delegates the chance to engage directly on the role of innovation and education in shaping better places and communities.
Prof. Muhammad Zeeshan Shakir
University of the West of Scotland
Muhammad Zeeshan Shakir is a Professor of Digital Technologies and AI at the University of the West of Scotland (UWS) and Director of the Digital Connectivity & Innovation Centre (DCIC). With over two decades of international academic and industry experience, his work focuses on wireless communications, AI-enabled systems, digital health, and smart infrastructure.
Professor Shakir leads UWS’s contribution to the £1M 5G Innovation Region (5GIR) Project in partnership with North, East, and South Ayrshire Councils. A Senior Member of IEEE, his research focuses on 5G and beyond, AI-driven wireless networks, and smart city innovation. Professor Shakir is Chair of the Ayrshire Digital Economy Ecosystem (ADEE) Strategic Board, and a Board Member of the Ayrshire 5G Innovation Region.
Dr Ryan Gibson
University of the West of Scotland
Ryan Gibson is Head of the Computing Division for the School of Computing, Engineering and Physical Sciences at the University of the West of Scotland (UWS).
Now in his tenth year of teaching, learning and research, Ryan has built up areas of specialism in Electronic Engineering, Smart Manufacture, Data Visualisation and Wireless Communication. He builds strategic partnerships with public sector organisations across Scotland, focusing on upskilling workforces in emerging technologies. His work supports regional innovation and economic growth through targeted skills development, aligning with UWS’ place making strategy.
11:55 AM – 12:05 PM
12:05 PM – 12:35 PM
Why Is AI Crucial for Modernising Public Services in Scotland?
Explore how AI and digital labor can help public sector organisations in Scotland improve productivity and reduce costs - without the need for large-scale transformation. AI Agents can be tested in a single department or as a proof of concept, making it easier to start small and scale over time. See how some organisations are already putting it into action to modernise services and deliver more efficient, citizen-focused outcomes.
Victoria Turner
Salesforce
Victoria Turner is a Lead Solution Engineer on Salesforce’s Public Sector team. She began her career as a graduate at makepositive and has been part of the Salesforce ecosystem ever since. Driven by a passion for innovation, she loves exploring and showcasing the next big thing in tech - while drawing on her experience to craft impactful solutions for customers. A proud mum of two, Victoria is a firm believer that women in tech are where it’s at.
Jakub Szelagowski
Salesforce
Principal Specialist SE for Salesforce Platform, AI, and Data Cloud, with extensive IT expertise in programming, infrastructure, and cross-platform integration. Former IT Manager and Delivery Lead for a U.S. corporation, driving transformation and delivery. Focused on the Global Public Sector, passionate about enabling mission success through inclusive, data-driven solutions. Skilled in product ownership, automation, and cross-functional collaboration. A champion of continuous improvement and equitable innovation, leveraging the full potential of the Salesforce Platform to deliver high-impact outcomes.
12:35 PM – 1:25 PM
8 May 2025 | Session Four: Leadership Streams
1:30 PM – 2:50 PM
Cloud: Harnessing the power of cloud technologies to transform public services
Nia Lewis
The Scottish Government
Nia is an experienced leader of digital transformation who has helped the Scottish public sector deliver services that are more efficient to run and meet the raised expectations of today’s customers. She now helps organisations transition to working in the cloud.
Before that Nia spent 19 years working in both the Welsh and English public sector delivering policy improvements, community development, digital connectivity and business transformation.
Mark Grey
The Scottish Government
Andrew Hendry
Police Scotland
Andrew began his career in Technology within Civil Engineering sector with a focus on technology solutions across transport systems. Following this he moved into leadership roles in Construction and Utilities sectors.
Moving into Energy - He held senior leadership roles with a focus on Digital, Transformation and redesigned Target Operating Model development across global organisations. In September 2019 Andrew was appointed as Police Scotland's first Chief Digital and Information Officer. Joining the Police Scotland Executive Command & Leadership Team, Andrew has overseen a wide portfolio consisting of Transformation, Digital & Data Division, Service Design and Innovation. He is the Senior Responsible Officer for a range of programmes including Digital Evidence Sharing Capability, National Body worn Video Programme and Digital Contact.
Ally Gentles
NHS National Services Scotland
Ally will give a short presentation on the benefit to NHS Scotland, and potentially the wider Public Sector, of using the NSS offered Cloud hosting platform
With over 20 years’ experience in various Digital roles within the Scottish Public Sector, now working for NHS Scotland to deliver secure Cloud based National Digital solutions and drive forward a ‘Cloud-First’ approach to NHS NSS Digital operations and hosted solutions delivering healthcare nationally across Scotland. With a passion for Digital Cloud, Infrastructure and Operations, he retains a keen interest in bigger picture solutions that benefit NHS Scotland as a whole, championing solutions in a manner that reflects the overall organisational values. Outside of work, a family man who enjoys most sports and live (rock/metal!) music.
1:30 PM – 2:50 PM
Data: Get your organisation’s data in the right place to innovate – building the foundations for a deep, data-led transformation
Alison McLaughlin (Chair)
Alison is a recognised Digital leader in Scotland with a wealth of experience of many ground-breaking digital programmes across the public sector. She has worked with many organisations across the Justice sector including Disclosure Scotland, Scottish Prison Service, Scottish Courts and Crown Office. Her experience also includes a 2.5 year secondment as Head of the Digital Transformation Division of the SG Digital Directorate, during which she was involved in the Digital Justice DESC programme.
Alison is a former Chair of ScotlandIS and now works as a digital transformation strategist working with public and private sector to drive digitally enabled change.
David Murdoch
Argyll and Bute Council
Is your data match fit? Understanding your data assets and getting them in good order to start transforming services
One of David’s focus areas has been on data quality to support initiatives such as child poverty as part of cross public-sector working between Scottish local authorities, the Improvement Service and Scottish Government. David is the Data Programme Manager at Argyll and Bute Council, and has overall responsibility for steering the local authority’s data programme. The aim of the programme is to make it easier for the council’s services to more effectively use data for service design and delivery, through implementation of the council’s data strategy and action plan. Prior to joining the council in 2017 David was an ICT and project manager in various roles in the private sector, with effective use of data always running as the core thread through twenty-five years’ experience of delivering organisational change in complex environments.
Shona Nicol
The Scottish Government
Learnings from the Scottish Government’s 5th Data Maturity Cohort and future plans
Shona Nicol is Head of the Technical Data Policy Team, covering data standards, data maturity, open data and data innovation, within the Digital Directorate, Scottish Government. Her work focuses on improving the use of data standards and increasing data maturity in the Scottish public sector, she is also an advocate for the transformational role that data can play in increasing transparency, empowering communities, transforming products and services, fuelling innovation, and improving outcomes.
Susannah Matschke
Sopra Steria Next
Susannah is an ambitious and authentic leader with a proven track record in building and scaling high-performing Data & AI capabilities from the ground up. With a strategic mindset and an MSc in Data Science, she has successfully steered client projects to success across a variety of industries, including Central Government, Transport and Policing. A forward-thinking strategist, Susannah combines her deep technical expertise with an innate ability to understand industry trends, enabling her to lead from the front and inspire her teams towards innovation and excellence.
2:50 PM – 3:10 PM
Networking & Refreshments
8 May 2025 | Session Five: Leveraging the power of AI technologies to transform public services
3:10 PM – 4:30 PM
Leveraging the power of AI technologies to transform public services
Alison McLaughlin (Chair)
Alison is a recognised Digital leader in Scotland with a wealth of experience of many ground-breaking digital programmes across the public sector. She has worked with many organisations across the Justice sector including Disclosure Scotland, Scottish Prison Service, Scottish Courts and Crown Office. Her experience also includes a 2.5 year secondment as Head of the Digital Transformation Division of the SG Digital Directorate, during which she was involved in the Digital Justice DESC programme.
Alison is a former Chair of ScotlandIS and now works as a digital transformation strategist working with public and private sector to drive digitally enabled change.
David Hamilton
Scottish Information Commissioner
David Hamilton was appointed the Scottish Information Commissioner in October 2023. He is a former senior police officer with 26 years service and a former Chair of the Scottish Police Federation. David has a degree in Computer Engineering from Glasgow University and since then has worked in sales, marketing, banking and as an international aid worker in Bosnia and most recently Ukraine. He is a Trustee of a number of charities, Chair of his local Community Council and is currently training for his black belt in Karate.
Isobel Houston
Scottish Government
Isobel works in the Strategy and Policy Unit within Digital Health and Care (Scottish Government.) Her role involves developing a policy framework for the use of AI in health and social care, helping to create conditions for adoption of AI and other innovation and focusing NHS and social care renewal plans focus on the better use of data and technology. Previous to this Isobel worked on the National Mission to reduce drug deaths. Her work involved bringing together communities, health and social care staff and senior leaders to shape a human rights based framework for services.
Keith Dargie
Crown Office and Procurator Fiscal Service
AI in Justice: Transforming Casework and Services
Leveraging the power of AI technologies to transform public services. Keith has extensive experience in senior business and digital executive leadership roles held in government and public sector organisations and in transforming and improving profile public facing services. Keith is responsible for COPFS’ corporate and business service functions, which includes digital and information services. Current digital transformation priorities include maximising the use of data and digital technology to transform the delivery of citizen services and to improve the way the organisation works. Keith completed an MBA (with Project Management) in 2015.
www.copfs.gov.uk
Twitter:@COPFS
Paul McGinness
StormID
Founder of Storm ID with over 20 years of experience in driving digital transformation across a range of industry sectors. Paul was an early proponent of using AI in healthcare to identify high risk chronic condition patients. He is now helping to retool Storm to be an AI first organisation and deploy AI Agents across Storm client base.
4:30 PM