21 May 2026 | Morning Plenary – Governing the AI Moment: Leadership, Trust and Transformation in Scotland’s Public Sector
8:15 AM – 9:10 AM
Registration & Refreshments
9:10 AM – 9:20 AM
Chair’s Welcome & Introduction
Alison McLaughlin, Digital Transformation Consultant,
Alison is a recognised digital leader in Scotland with a wealth of experience of many ground-breaking digital programmes across the public sector. She has worked with many organisations across the Justice sector including Disclosure Scotland, Scottish Prison Service, Scottish Courts and Crown Office. Her experience also includes a 2.5 year secondment as Head of the Digital Transformation Division of the SG Digital Directorate, during which she was involved in the Digital Justice DESC programme.
Alison is a former Chair of ScotlandIS and now works as a digital transformation strategist working with public and private sector to drive digitally enabled change.
9:20 AM – 9:35 AM
Government Keynote
Harnessing the power of AI to drive responsible and inclusive growth.
Colin Cook, Director of Economic Development,
Scottish Government
Colin was appointed Director of Economic Development within The Scottish Government in 2021, responsible for Entrepreneurship, Regional Economic Development, Innovation and Science and Strategic Commercial Assets. Prior to this he was Director Digital, responsible for delivering Scotland's national digital strategy, including work on the digital transformation of the public sector and public services, Scotland's data strategy, digital connectivity and the IT shared services used by up to 16,000 public servants in Scotland.
Colin started his career in marketing within the packaging and chemical industries. He then joined Royal Mail, eventually becoming marketing director of the £4 billion core letters business and enjoying a spell as Assistant to the Chairman and Chief Executive of The Post Office. He first joined Scottish Government in 2003 as Deputy Director, Public Health, where he led the consultation that led to the smoking ban and then Deputy Director, Healthcare strategy and planning. Prior to joining digital, Colin Spent 4 years on secondment to Cabinet Office / MOS as Marketing Director, British Army Recruitment where he introduced an award winning online recruiting process
9:35 AM – 10:20 AM
AI in Scotland: Supporting Public Sector Reform and Stimulating Economic Growth
A senior-level conversation on how Scotland is shaping, governing, and scaling AI - to transform public services and drive a new era of prosperity.
Chris Boyland, Head of AI & Digital Growth,
Scottish Government
Chris Boyland is the Scottish Government’s Head of AI & Digital Growth with responsibility for AI Scotland, a new national transformation programme which will harness the power of AI to drive net-positive economic growth. He also led work to develop the new AI Strategy for Scotland, published on 20 March 2026. This builds on the 2021 AI Strategy produced by the Scottish Government in partnership with The Data Lab, and sets out actions to harness the opportunities of AI for Scotland and create a globally competitive AI ecosystem. Chris has worked for the Scottish Government for more than fifteen years, covering policy areas such as debt advice, social security and digital economy. He returned to government, to take on his current role after two years on secondment as Vice-President: Regional Engagement with Codebase, the UK’s largest start-up incubator.
Eilidh McLaughlin, Deputy Director, Digital Ethics, Inclusion and Assurance,
Scottish Government
Eilidh McLaughlin is the Deputy Director for Digital Ethics, Inclusion and Assurance and is head of the Digital Citizen Division. The Division is within the Digital Directorate and covers the Connecting Scotland programme and the Ethical Digital Nation team. It also comprises Information Management and Assurance teams, thus considering digital citizenry from an internal and external perspective. This role combines Eilidh’s previous experience in corporate governance, equalities and information management. The ethos of the Division is to make sure that No One is Left Behind and to ensure that digital work is done in an ethical, inclusive way.
Dr Tom Wilkinson, Chief Data Officer,
Scottish Government
Working for and with government organisations, at various levels and around the world, Tom has spent a decade developing and improving use of data and AI to inform policy, strategy, and operational decisions. He has extensive hands-on experience working across Data Science, Data Analysis, Data Architecture, Software Development and Data Engineering, and has provided technical advice to blue chip companies and startups as well as intergovernmental organisations.
10:20 AM – 10:35 AM
The Future of Local Government
How AI will reshape council services, skills and citizen engagement in Scotland.
Colin Birchenall, Chief Technology Officer,
Digital Office for Scottish Local Government
Colin is Chief Technology Officer, Digital Office for Scottish Local Government and Chief Digital Officer at Glasgow City Council
He brings eight years of experience of local government technology transformation having worked with Glasgow City Council, where he recently acted as the lead architect for the £24M Innovate UK Glasgow Future Cities Demonstrator. Prior to this he spent ten years in the telecommunications sector based at Adastral Park in Suffolk.
10:35 AM – 10:50 AM
From Pilot to Impact: Building Agentic Public Services
Moving beyond experimentation with AI to deliver real, measurable outcomes for Scotland’s public sector.
Emily Hill, Agentforce & Agentic AI Lead, Public Sector EMEA,
Salesforce
From Pilot to Impact: Building Agentic Public Services:
Public sector organisations are moving beyond experimentation with AI to delivering real, measurable outcomes. In this session, we’ll explore how to build truly agentic services - powered by a strong data foundation - that enable faster, smarter, and more resilient citizen experiences. Through real-world examples, including Bobbi, the first virtual AI assistant in policing, we’ll look at how AI agents can handle complex interactions, seamlessly collaborate with human teams, and scale support while maintaining trust and empathy.
Emily Hill has vast experience in regulatory industries with background in insurance and law prior to joining Salesforce. Now Emily has seven years of expertise in Salesforce specialising in digital transformation for the public sector, particularly in Defence, Justice & Policing. A passionate public speaking workshop leader, she now focuses on guiding public sector organisations across EMEA in harnessing Agentic AI to transform digital labour. Her work offers a unique perspective on the future of work and the use of AI technology in government.
10:50 AM – 11:00 AM
11:00 AM – 11:25 AM
Networking & Refreshments
21 May 2026 | AI in Practice: From Vision to Delivery – Parallel Breakout Sessions
11:25 AM – 11:55 AM
From Pilots to Production – Scaling AI Safely in Public Services
Those seeing real impact from AI aren’t just adopting tools, they’re building the capability to experiment, evaluate and scale AI in a structured and responsible way. This masterclass explores how public sector organisations can turn AI experiments into robust, production-ready solutions. Learn why traditional approaches fall short, how to experiment safely, and the technical steps to scale AI effectively and deliver measurable value.
Gary Craven, Head of AI Strategy and Transformation,
Sopra Steria Next
Gary is a Chartered Management Consultant for Sopra Steria, currently leading AI Strategy and Transformation for the Data & AI Practice. He has 17+ years as a technology professional working for global leading IT consultancies, strategically shaping and driving change for clients across sectors such as Government, Transport, Aerospace, Financial Services and Telecoms. As a client partner, he seeks to understand the business problems to be solved and opportunities to be achieved, in order to advise on the best AI solution and scaling this transformative technology to unlock exceptional business value.
Neil Anderson, Data AI Practice, Chief Technology Officer,
Sopra Steria
Neil has over 25 years’ experience of working in the technology sector. Neil’s varied career experience spans strategic consultancy, architecture, and delivery in both the public and private sectors. In his role as the CTO within the Data and AI Practice, he blends his passions for technology and problem-solving to help solve complex business challenges. As part of Strategic Digital Solutions in Sopra Steria, he is directing innovation with next-generation technology and AI offerings and delivery.
11:25 AM – 11:55 AM
You'll Never Have to Fill Out a Form Again: Building the Infrastructure for AI and Automation
Nobody wants to fill in the same form twice, or ever. AI can finally make that true, if the platforms and data beneath it are built right. ePass is the common component for licensing, registration and permitting, built with and live across Scottish Government. James Buchan and Mark Grey will show what that looks like in practice, and what it means for government building agentic user experience (AUX) alongside citizens.
James Buchan, CEO and Founder,
ePass
James Buchan is the Founder and CEO of ePass, the shared infrastructure for licensing, registration and permitting, developed with and now live across the Scottish Government. With a decade of leadership in technology and digital transformation, and a mission to modernise licensing for governments, he believes we should be building services for both the human and the agent, and that the main barrier to AI in public services is not the AI itself but the fragmented infrastructure beneath it.
Mark Grey, Service Owner for E-Pass & Digital Mailbox,
Scottish Government
A Service Owner in the Digital Directorate in the Scottish Government, currently leading on the delivery of Component-Based Services. This project is about identifying reusable components within the Scottish Government, and building end-to-end services that save time and money as we help move services from legacy services, new legislation needing a component-based solution, or even the replacement of existing services to increase cost savings.
Prior to this he worked in linking data within Warm Scottish Welcome for Local Authorities, and the building of payment and accounting solutions within Social Security Scotland.
11:55 AM – 12:05 PM
12:05 PM – 12:35 PM
Closing the Implementation Gap
At a pivotal moment for Scotland’s digital future, George Miller, Director of Innovation at Insight, brings over 20 years’ experience delivering innovation that works. His session, “Closing the Implementation Gap”, moves beyond AI hype to focus on execution - helping leaders turn strategy into scaled, outcome-driven adoption. Expect practical insight on overcoming barriers, making confident investment decisions, and delivering measurable impact across public services. Aligned to Scotland’s national AI ambitions and priorities.
George Miller, Director of Innovations,
Insight
A distinguished leader in driving innovation for clients in both public and private sector. Enterprises George helps organisations deliver new business value through technology. Now director of innovation at Insight, George works with C suite executives to help them navigate disruption and scale digital transformation.
12:05 PM – 12:35 PM
Trusted AI for Public Services: From Automation to Autonomous Operations
What does it take to move from AI experimentation to operational transformation in government? This session explores how trusted AI, agentic process orchestration, and enterprise-grade governance can help public sector organisations improve citizen services, increase productivity, and build resilient, scalable & future-ready operations.
Kajal Kaspate, Innovation Lead – AI,
Pega
Kajal Kaspate is an Innovation Lead for AI & Collaboration, specialising in enterprise‑grade AI, agentic architectures, and responsible adoption of GenAI in regulated industries. She works with senior executives and transformation teams to move AI from experimentation into measurable business value - combining automation, decisioning, and human‑in‑the‑loop design.
With deep experience across financial services, insurance, telecoms, and the public sector, Kajal focuses on building predictable, explainable, and scalable AI solutions that meet governance, compliance, and trust requirements. Her work spans AI strategy, agent‑based execution models, GenAI evaluation frameworks, and operating‑model change.
Kajal is passionate about helping organisations bridge the gap between AI potential and production reality, and regularly presents on the future of agentic AI, execution fabrics, and AI‑driven business transformation.
Vikas Srivastava, AI Practice Lead (EU),
Aaseya
Vikas is an accomplished AI Practice Lead (Europe) with over 30 years of experience in IT, specialising in AI-led transformation, intelligent automation, and large-scale digital programmes. He has a proven track record of shaping and delivering mission-critical initiatives across multiple industries, with deep expertise in the public sector. Vikas has worked extensively with leading UK public sector organisations, including HM Revenue and Customs, Ministry of Defence, Sellafield Ltd, and Ministry of Justice, helping them modernise services, improve operational efficiency, and adopt AI and automation responsibly at scale.
A trusted advisor to senior stakeholders, Vikas is known for bridging business and technology, influencing strategic decisions, and acting as a catalyst for change. He specialises in defining AI strategy, driving scalable adoption from experimentation to enterprise-wide deployment, and embedding intelligent automation and agentic workflows into core business processes. Vikas ensures solutions are built with trust, security, and compliance at their core, aligned with regulations such as the EU AI Act and GDPR. He builds and leads high-performing, cross-cultural AI delivery teams, enabling organisations to unlock sustainable value through responsible, scalable AI and automation-led transformation.
12:35 PM – 1:35 PM
21 May 2026 | Leadership Sessions - these parallel streams will feature four expert speakers, each bringing a unique perspective and area of expertise, and will conclude with a dynamic panel discussion.
1:35 PM – 2:55 PM
The AI Workforce – Skills and Embracing Organisational Change
Preparing people, roles and culture for an AI-enabled public sector.
Lee Dunn, Head of the Digital Academy,
Scottish Government
Lee Dunn is Head of the Digital Academy at the Scottish Government, leading the Digital and Data Profession and advancing digital skills and capability across the public sector. With over 28 years’ experience in education, technology, and leadership, he has worked as a schoolteacher, Senior Lecturer at the University of Glasgow, and product manager. Lee is a Chartered Manager Fellow (CMI), a member of the Institute of Leadership (IoL), and a professional coach with XSectorMentor.
Anna Ashcroft-Scott, Head of Skills,
The Data Lab
Anna Ashton-Scott is Head of Skills at The Data Lab, with responsibility for education and training strategies aligned to the vision and purpose of Scotland’s Innovation Centre for Data & AI. Anna’s team supports organisations and individuals - from senior leaders to career changers and early talent - to embrace the potential of data & AI, collaborating with higher and further education to ensure graduates are industry-ready, and companies can access and retain talent in today’s rapidly changing world of work. With over 20 years of experience in higher education, Anna has held roles in external relations, knowledge exchange, researcher development, and has led the implementation of national industry-focused postgraduate internship and placement programmes.
Verity Hislop, Senior Project Manager
Digital Office for Scottish Local Government
Verity Hislop is a dynamic Senior Project Manager driving Scotland’s most ambitious digital transformation programmes across local government. Verity leads with a rare blend of strategic clarity and practical delivery, shaping national initiatives such as Digital Maturity Assessments, data literacy programmes, AI governance frameworks, and sector‑wide process optimisation.
A champion of collaboration, Verity influences the delivery of Scotland’s refreshed Digital Strategy, strengthens digital and data capability across all 32 councils, and empowers the workforce through platforms like the M365 Skills Hub and emerging national learning ecosystems. Her leadership in responsible AI adoption, data‑driven decision‑making, and shared service design has positioned her as a trusted voice across COSLA, Scottish Government, and public‑sector partners.
Energetic, people‑centred and future‑focused, Verity is committed to building a digitally confident, innovative, and resilient public sector that delivers meaningful impact for communities across Scotland.
Chloe Celani, Director and Founder,
Dual Track Capability
Chloe has spent the past decade helping governments and large organisations get digital and AI initiatives off the ground, and keep them moving after the consultants leave. She's led multi-million dollar transformation programs, built and scaled multi-disciplinary teams from 10 to 100+, and trained dozens of public servants to lead delivery independently. Her key areas of interest include compressing multi-year transformation timelines by up to 70% and helping teams go from problem statement to working proof of concept in under three months. Chloe founded Dualtrack because she believes the best transformations are led from within, not outsourced.
1:35 PM – 2:55 PM
Closing the Implementation Gap – Turning AI Ambition into Operational Reality
Why progress stalls, what actually works, and how public bodies move from pilots to impact.
Professor Mark Parsons, EPCC Director and Dean of Research Computing,
The University of Edinburgh
Professor Mark Parsons is the Director of EPCC, the supercomputing centre at the University of Edinburgh. EPCC is known internationally for the breadth and scale of its large-scale computing and data science activities. Since 2018, EPCC has hosted the Edinburgh International Data Facility, the key underpinning technology of the Data Driven Innovation programme which is part of the Edinburgh & SE Scotland City Deal. He leads the £750m next National Supercomputer Project announced in 2025.
Keith Dargie, Chief Digital Officer,
COPFS
Closing the Implementation Gap - Turning AI Ambition into Operational Reality: Keith Dargie is Chief Digital Information Officer at COPFS, Scotland’s independent prosecution service, where he leads digital and information services across a complex national justice organisation. He brings extensive senior executive experience across government and the public sector, with a strong track record of translating digital ambition into delivered outcomes and improved citizenfacing services. Keith’s current priorities include the strategic delivery of innovative digital casework systems, scaling AI, data analytics and process automation from pilots to impact, and enabling practical, trustworthy digital transformation at enterprise and system level.
Dr Dervla Carroll, Clinical Innovation Fellow,
Digital Health Validation Lab
Dr Dervla Carroll graduated from the University of Oxford in 2021 with her primary medical degree. Having completed foundation training in Glasgow, she subsequently completed a PGCert in Health Technology Assessment. She is presently conducting an MD with a focus on using novel artificial intelligence (AI) technologies in the NHS. Current projects include the deployment of an AI CXR algorithm in the Queen Elizabeth University Hospital Emergency Department and the use of AI tools to detect transthyretin amyloidosis using retrospective electronic healthcare data. She continues to work as a resident doctor in NHS Greater Glasgow and Clyde.
Paul McGinness, Founder & Chair,
Storm ID
Paul is Co-founder of Storm ID, where he leverages over 20 years of experience in leading digital and data transformation. He now focuses on AI strategy development, advising senior leadership and boards across public and private organisations on how to integrate AI into their core products, services, and business processes. Paul’s guidance is grounded in his deep experience with real-world applied AI, particularly in healthcare and the wider public sector, where he has delivered solutions that improve both patient outcomes and service efficiency
2:55 PM – 3:15 PM
Networking & Refreshments
21 May 2026 | Leadership Sessions
3:15 PM – 4:35 PM
Agentic AI in Government – Opportunities, Risks and Readiness
Autonomous systems, human oversight and the next frontier of public sector automation.
Kevin White, Government CTO, Public Sector UK
Salesforce
Starting his career in the UK Home Office, Kevin has led significant digital transformations across diverse public and private sector organisations. His journey has included leveraging technology to enhance operational efficiency and the citizen experience. As UKI Government CTO at Salesforce, Kevin brings a global perspective, drawing insights from AI implementations in public services worldwide. His work centres on translating the potential of AI into tangible, impactful solutions, helping organisations navigate the evolving digital landscape
Amanda Knight, Head of Technology Change & Integration,
Student Loans Company
Amanda began her career in the private‑sector financial services industry, delivering large‑scale technology infrastructure programmes before moving into senior roles leading digital transformation across complex, regulated environments.
Now serving as Head of Digital Delivery at SLC, Amanda is focused on evolving the organisation’s AI and digital landscape across services. She is the Senior Responsible Owner for key new technical platform deliveries, enabling data‑driven, AI‑enabled capabilities, while also driving the design and adoption of a new operating model and ways of working to prepare the organisation for emerging technologies.
Andrew Hendry, Chief Digital & Information Officer,
Police Scotland
Andrew began his career in Technology within Civil Engineering sector with a focus on technology solutions across transport systems. Following this he moved into leadership roles in Construction and Utilities sectors.
Moving into Energy - He held senior leadership roles with a focus on Digital, Transformation and redesigned Target Operating Model development across global organisations. In September 2019 Andrew was appointed as Police Scotland's first Chief Digital and Information Officer. Joining the Police Scotland Executive Command & Leadership Team, Andrew has overseen a wide portfolio consisting of Transformation, Digital & Data Division, Service Design and Innovation. He is the Senior Responsible Officer for a range of programmes including Digital Evidence Sharing Capability, National Body worn Video Programme and Digital Contact.
3:15 PM – 4:35 PM
Data Readiness, Ethics, Trust and Public Confidence in AI
Shona Nicol, Head of Technical Data Policy,
Scottish Government
Shona Nicol is the Head of Technical Data Policy at the Scottish Government, leading efforts to strengthen data maturity across Scotland’s public sector. A passionate advocate for the transformational power of data, she champions its role in increasing transparency, empowering communities, and driving innovation. Through her work, Shona shapes policies that enhance the design and delivery of public services, ensuring data is harnessed effectively to improve outcomes for Scotland.
Ingrid Severn, Head of Corporate Data & Compliance,
Scottish Water
Ingrid Severn is the Head of Corporate Data & Compliance at Scottish Water, with thirty-nine years of service to the citizens of Scotland. She leads the organisation’s approach to data governance, privacy, protection, and AI ethics. With a strong public sector background, she is passionate about using data responsibly and ethically to benefit both the businesses and the citizens of Scotland.
Ingrid’s role encompasses policy design, privacy, identity and access rights, data architecture, and lifecycle management, ensuring data is treated safely and responsibly, as a valuable asset. She champions Data Citizenship, aiming to empower individuals to engage with data meaningfully and safely. Ingrid views AI as a convergence of technology and psychology, advocating for transparent and principled AI application. She strongly advocates for innovation with integrity being vital to harnessing the value of an AI future.
Dr Brian Plastow, Scottish Biometrics Commissioner
Dr Brian Plastow is the Scottish Biometrics Commissioner. He is appointed by the King on the nomination of the Scottish Parliament to exercise independent oversight over the use of biometric data and technology used for policing purposes in Scotland.
Brian has been the Commissioner in Scotland since 2021. He is a former senior police officer and has worked in the justice sector in Scotland since 1978.
4:35 PM