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Transforming Public Services 

Transforming Public Services

Leveraging Cloud, Data & AI to build next generation services 

Thursday 19 January 2023
Technology & Innovation Centre, Glasgow

Bringing Cloud, Data & AI communities together to accelerate the pace of best-in-class digital public services in Scotland

Service technologies are helping organisations to harness the power of data, artificial intelligence and IoT in a new wave of public service innovation. 

Based on the desire in Scotland’s national digital strategy to design public services that work for us all, cloud-based technologies are one way to secure that aim: by ‘simplifying and automating the processes that underpin services to improve responsiveness and reduce the opportunity for things to go wrong’.

In a brand-new conference from Futurescot, Transforming Public Services will bring together digital leaders as they chart a path towards public services that are quickly evolving from the transactional to the transformational.

Join us in January as we look at how collaboration is key to that aim: at a national level in Scotland, innovation agencies are working more than ever with public bodies, academic institutions, and industry to maximise the potential of their legacy data with new technology environments and business models. 


Digital Director
The Scottish Government

Scottish AI Alliance

Chief Data Officer
NHS National Services Scotland (NSS)

Chief Executive
South of Scotland Enterprise

Chief Data Officer
Registers of Scotland

Head of The Scottish AI Alliance
The Scottish AI Alliance

Chief Information Officer
NHS 24

Chief Digital & Information Officer
Police Scotland

Chief Executive, East Renfrewshire Council
Chair, Digital Transformation Board

Chief of Nursing Services
University Hospital Monklands, NHS Lanarkshire

Chief Digital Officer
Social Security Scotland

Conference Agenda

19 January 2023

Session One: Transforming Services 

8:30 AM – 9:00 AM

Networking & refreshments

9:00 AM – 9:10 AM

Chair Opening Remarks

Gillian Docherty OBE
Scottish AI Alliance
9:10 AM – 9:25 AM

Transforming government services:

Leveraging cloud, data and AI to build person-centred services and help Scotland thrive in the digital world

Geoff Huggins
The Scottish Government
9:25 AM – 9:40 AM

Maximising the value of data for Scotland:

Harnessing data science and artificial intelligence to contribute to the health and wealth of society

9:40 AM – 9:55 AM

Fostering a vibrant ecosystem of data-driven innovation:

Supporting collaborative partnerships to build new opportunities in a data-led economy

9:55 AM – 10:10 AM

Scaling local government services on cloud-based platforms to enable councils to innovate and deliver modern public services

Lorraine McMillan
Chair, Digital Transformation Board
10:10 AM – 10:20 AM

Questions from the audience

10:20 AM – 11:00 AM

Expert Panel:

Digital transformation priorities for Scotland’s public services. How can we harness cloud, data and AI for the benefit of our organisations and wider society?

Ann-Marie Gallacher
NHS 24

Andrew Hendry
Police Scotland

Andy McClintock
Social Security Scotland
11:00 AM – 11:20 AM

Networking & refreshments

Session Two & Three: Parallel Masterclass Sessions

11:20 AM – 12:30 PM

Parallel masterclass sessions

12:30 PM – 1:25 PM

Lunch & networking

Session Four: Leadership Sessions – Business Transformation & Sustainability

1:25 PM – 2:45 PM

Business Transformation:

Embarking on a journey towards cloud: looking at public sector case studies to understand the benefits, risks and costs associated with large scale cloud migration programmes

Albert King
NHS National Services Scotland (NSS)
1:25 AM – 2:45 AM


Understanding how cloud-based technologies and renewables-powered data centres can help public sector organisations drive down energy costs and reach net zero

Jane Morrison-Ross
South of Scotland Enterprise
2:45 PM – 3:05 PM

Networking & refreshments

Session Five: Leadership Sessions – Innovation

3:05 PM – 4:25 PM


Harnessing the power of data analytics, automation, artificial intelligence and the internet of things to transform public services

Alan Howie
Registers of Scotland

Karen Goudie
University Hospital Monklands, NHS Lanarkshire
4:25 PM

Conference close & networking