FutureScot
Health & Social Care

Prescriptions delays for patients in Orkney after failed IT upgrade to GP practices

Tana888/Shutterstock.com

A national server upgrade for GP practices has caused significant issues for local services in Orkney for the second day in a row.

Family doctor services on the island have been unable to dispense prescriptions in the usual way after a planned upgrade last Thursday failed.

Those affected are Stromness, Rousay, Heilendi, Skerryvore, St Margaret’s Hope and the Orcades practices.

Heilendi and Skerryvore GP practices had been standing in for the emergency only consultations on Friday whilst IT staff tried to fix the problem.

All practices have now resumed operational services although there are still delays to issuing medications to patients, a spokesperson said.

An NHS Orkney spokesperson said: “Unfortunately, we are continuing to experience issues following our recent server upgrade.

“All GP practices are open and operating, however we would ask that you continue to bear with us while we work through these IT challenges.

“Please do continue to order your repeat prescriptions as normal but we would ask that you simply allow an additional 24 – 48 hours before collecting your prescription.”

Patients were in the meantime advised to seek information via NHS Inform, Scotland’s national health information service.

Related posts

EIDO Healthcare: The proven experts in informed consent solutions for over 20 years

EIDO Healthcare
March 7, 2022

Scotland’s MindMate partners with Australia bio-tech firm on treatment for Alzheimer’s

Will Peakin
July 11, 2018

Healthcare ‘decision support programme’ will feature AI tools

Kevin O'Sullivan
September 18, 2019
Exit mobile version