SS&C Blue Prism’s AI-Powered Solutions Transform UK Healthcare
Healthcare providers are turning to intelligent automation (IA) and AI to address challenges in patient care delivery and clinical outcomes. As Scottish healthcare systems face longer waiting times, diagnosis delays, and increased workloads due to aging populations and rising chronic disease rates, SS&C Blue Prism’s AI-powered platform is optimising operations and improving patient outcomes.
Innovation in Action: Revolutionising Patient Appointment Booking
NHS East Suffolk and North Essex accomplishes:
- £2.1M savings in a year
- Reduction of 1,356 missed appointments in just 8 weeks
- £216,960 savings in just 8 weeks
Healthcare providers are reducing wait times with automated appointment scheduling and self-service systems. Marc Hadwin, head of digital services at University Hospitals Morecambe Bay NHS Trust, states: “Appointment booking is our most intensive, transactional service. Our philosophy is, if we can bring intelligent automation into appointment bookings, we can bring it in anywhere across the business.”
Every Minute Matters: Transforming Cancer Pathways
UK healthcare provider achieves:
- 60% faster referrals into Epic
- 24,570 hours returned to employees
- Rapid implementation
SS&C Blue Prism enables healthcare organisations to streamline cancer pathways, from referral management to treatment planning. IA solutions automatically validate non-clinical data, prioritise cases, and ensure treatment milestones are met.
200,000 Hours Daily: The Power of AI in Primary Care
- 15,000 hours back
- 100,000 patient registrations handled in 18 months
- 25,000 clinical outcomes processes in one year
Primary care providers benefit from IA processing patient registrations and managing chronic condition appointments. NHS Dorset’s Automation architect Paul Wyman notes: “We can save 200,000 hours per day through gen AI and automation streamlining patient clinical records. Gen AI summarises a patient’s session, allowing the GP or clinician to spend more time with the patient.
Comprehensive Care: From Blood Tests to Prescriptions
NHS Dorset Clinical Commissioning Group delivers:
- Two-minute test results down from 4-5 days
- 1,200+ employee hours returned in one year
- Accelerated lifesaving process
SS&C Blue Prism’s platform extends to analysing blood results, managing referrals, and handling prescriptions. Document management and coding processes are standardised, resulting in reduced errors and streamlined communication across healthcare teams.
The Human Impact: Supporting Healthcare Workers
Marie Curie enhances employee experiences:
- 45 days given back to staff each year
- Improved data quality
- Increased employee satisfaction
By integrating with existing systems, IA reduces time spent navigating between applications or transferring information across departments. This leads to reduced administrative burdens, minimises employee burnout, and increases employee satisfaction.
Optimising Resources for Better Patient Care
NHS Mid Essex Hospital improves:
- Full attendance tracking
- Patient care monitoring and processing
- Advanced error tracking
IA enables healthcare providers to optimise their resources more effectively. By automating routine tasks, clinicians can dedicate more time to patient care and improving patient experiences. IA optimises appointment scheduling, reducing DNAs, helps shorten wait times, while improving QOF performance reporting, enabling healthcare providers to meet their targets more effectively.
Building Tomorrow’s Healthcare Today
As Scottish healthcare systems continue to face increasing demands with limited resources, intelligent automation proves to be a valuable tool in maintaining and improving care quality. By putting the right skills in the right places and enabling healthcare providers to do more with less, IA is helping to create a more efficient, responsive, and patient-centred healthcare system.
Learn more about Lancashire Teaching Hospital’s Automation Journey
Transformation through intelligent automation represents a fundamental shift in healthcare service delivery. As systems become more integrated and efficient, patients receive faster, more focused care, while healthcare professionals can dedicate more time to providing quality patient care.
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