West Dunbartonshire council choose VKY intelligent automation

Independent Scottish based service provider VKY Intelligent Automation has picked up a leading-edge Council contract following a tender procured through the UK Government G Cloud 11 framework. West Dunbartonshire Council has announced it has selected independent service provider VKY Intelligent Automation as its strategic partner for Robotic Process Automation (RPA) implementation with UiPath in a first for Local Government in Scotland. VKY, who are based in Glasgow, will support the establishment of the Council’s automation Centre of Excellence (CoE). This will include UiPath technical enablement, providing guidance on governance, training and the local authority’s automation operating model. VKY will also develop automations in collaboration with the Council’s fledgling CoE to create momentum and bring forward the realisation of benefits boosting productivity. The purpose of the programme, which was approved at the Council’s Corporate Services Committee in February, is to automate repetitive and manual business processes enabling staff to focus on higher value tasks. This will both improve overall productivity and service delivery to citizens whilst also improving the well-being of staff. VKY’s Director of Intelligent Automation, Alex Croucher said: “West Dunbartonshire Council are passionate about delivering the best service possible to citizens and we’re really proud to be part of that mission going forward. This is the first automation contract of its kind to be won by an independent service provider in Scotland and it’s a testament to the work of our delivery team and the relationships we have built over the last 3 years.” West Dunbartonshire Council, Business Support Manager, Arun Menon, said: “The Council is pleased to work with VKY Intelligent Automation in delivering the first Robotic Process Automation service to the Council. “Automation is a key element of our digital transformation programme which is supporting new ways of working with a particular focus on the use of technology to help improve efficiency and effectiveness of our workforce. The software will integrate with our own systems and allows us to refocus employees from manually repetitive and time-consuming tasks to those where they can add more value to our citizens and services.” Based in Glasgow, VKY are one of the UK’s leading independent Intelligent Automation & Digital Transformation service providers. They use Robotic Process Automation (RPA) and AI methods to automate front and back office processes, working with carefully selected technology partners including UiPath, Liveperson, Microsoft, AWS and IBM Watson. VKY’s industry leading methodology and approach enable clients to progress quickly, realise benefits sooner and achieve a larger ROI. www.vkyautomation.com