Dumfries & Galloway road users are able to report defects including potholes via a new online tool – as council teams bid to improve the quality of the urban environment.
Residents can now report problems across the counci’s road network, such as potholes or issues with road signs and street lighting.
Developed by SocietyWorks, the FixMyStreet Pro tool has been integrated with its asset management system Causeway One Asset Management (formerly known as Alloy).
Branded to complement the Council’s existing online environment and optimised to work on any device, FixMyStreet Pro allow users to send reports, including photos and geo-tags, directly to council teams.
Completed works taken by on-the-ground crews can then be sent automatically back to report-makers to keep them informed of progress.
Existing reports are displayed on the map to help users see what has already been reported. Potential duplicates are suggested to users when a new report’s location and category match an existing report, with the user encouraged to subscribe to the existing one if they would like to track its progress.
Dumfries and Galloway’s FixMyStreet Pro service is also connected to the Scottish Road Works Register, allowing for the display of planned roadworks and utility works on the map to further help minimise avoidable contact.
“Implementing FixMyStreet Pro reflects our commitment to improving the customer experience for reporting road related issues across Dumfries and Galloway,” said the council’s roads maintenance manager. “We wanted a solution that makes it easier for residents to report problems, improves the accuracy of information we receive, and provides greater openness and transparency around how reports are managed. FixMyStreet Pro delivers exactly that.”
“By integrating this user-friendly reporting tool with our internal workflows, we will improve the quality of information available to our teams, reduce duplication, and increase visibility of how reported defects are managed. Ultimately, FixMyStreet Pro will enhance the customer experience by making it easier and more intuitive to report defects, understand the repair process and receive updates enabling residents to track progress with greater confidence and transparency.”
