Founded in the Nordics: A vision for connected health and social care
Digital transformation is reshaping the way care and support services are delivered. As traditional analogue systems give way to connected digital solutions, the opportunity is not simply to replace existing technology, but to rethink how systems, services and people work together to deliver better outcomes.
For Skyresponse, this has been the driving force behind a journey that began in Sweden in 2012 and continues today through collaboration with technology partners across the health and social care sector.
From its Nordic roots, Skyresponse developed a digital, cloud-based software platform for alarm and event management, supporting partners in bringing together technologies, services and systems. Rather than delivering a single, fixed solution, Skyresponse provides the underlying software foundation that enables partners to develop propositions tailored to their customers’ needs.
In 2022, Skyresponse established a UK subsidiary to develop relationships and opportunities across the UK and Ireland.
Beginning our UK journey with Chubb Fire & Security
That same year, Skyresponse partnered with Chubb to introduce Cloud Care Control to the UK market. This marked an important milestone, bringing together Skyresponse’s software platform and Chubb’s established presence in the sector.
The partnership developed quickly, with the Scottish shared cloud-based Alarm Receiving Centre (ARC) Platform representing a key development. Led by the Digital Office for Scottish Local Government, with Scottish Government funding and support, the initiative aimed to deliver a shared platform to support the transition to digital telecare.
Through collaboration with Chubb, the Digital Office and shared ARC adopters, the platform has continued to evolve in response to the operational requirements of the UK market.
This experience has reinforced the importance of developing technology alongside the organisations that use it. Understanding the practical needs of response centres, housing providers and service users helps ensure that development remains grounded in real-world requirements, while supporting the wider transition towards digital services.
Today, Chubb supports 27 Alarm Receiving Centres across the UK through the platform. This reflects the progress made since the partnership began and demonstrates the role a flexible software foundation can play in supporting digital alarm services at scale.
Through ongoing product development and certified integrations with complementary technologies, Skyresponse and Chubb will continue to explore new opportunities to support customers through digital transformation.
The experience gained through this partnership has also helped shape Skyresponse’s wider approach to the UK market: combining adaptable software with close collaboration and partner-led innovation. These principles continue to underpin the development of solutions for assisted living and the wider sector.
Building a more connected future for assisted living
Skyresponse began developing WardenLink and WardenLink Smart in 2024, with the ambition of supporting a more flexible approach to alarm management across assisted-living schemes.
At the heart of this approach is the Skyresponse platform, enabling partners to bring together different products, technologies and services. Each partner retains its own identity and expertise, building solutions around customer requirements rather than a single, fixed model.
Working with partners including Chiptech, Alertacall, Careium and Chubb, Skyresponse supports a growing ecosystem of assisted-living solutions. Their combined capabilities address a range of needs, from digital telecare and resident engagement to alarm management and housing operations.
Through WardenLink and WardenLink Smart, these capabilities can include cloud-based alarm handling, on-site and remote management, integrated telephony, unified reporting and connections to third-party response centres. Integration with smart-care technologies and third-party systems, alongside Wi-Fi and 4G connectivity, provides further flexibility. Depending on the configuration, solutions can also support multi-scheme alarm management, resident positioning and alarm routing across apartments, communal areas and outdoor spaces.
For housing providers, this creates opportunities to move beyond traditional, hardwired warden call systems towards more connected and adaptable digital services. A cloud-based architecture removes the need for dedicated on-premises servers, while flexible alarm management can support service delivery across individual schemes or multiple locations.
Combined with partner expertise and integrations, this flexibility helps providers develop solutions that reflect their operational needs and adapt over time. Through this collaborative approach, Skyresponse is helping create the foundations for more connected assisted-living services, while supporting partners to deliver solutions built on their own strengths. This provides a platform for continued innovation as digital telecare and assisted living develop.
Looking ahead: Continuing to innovate together
The digital transformation of health and social care is not confined to one technology, one service model or one part of the sector. Alarm Receiving Centres, assisted-living schemes, care homes and other care environments face different challenges, but all have an interest in technology that can support effective services, reliable operations and changing needs.
Skyresponse remains committed to working with existing partners, supporting ongoing product development and integration, and exploring new opportunities across these environments. Our focus is on providing flexible software foundations that enable partners to develop and deliver solutions suited to their markets and customers.
Our Nordic experience offers valuable insight into how digital technology can support different care environments and operational models, informing further opportunities for our platform in the UK.
Today, the Skyresponse platform operates in eight countries and proudly supports an average of more than 600,000 end customers every day. This reach reflects the international ecosystem developed with our partners and the importance of technology that can adapt to different markets, services and care environments.
Ultimately, the future of care will be shaped not by technology alone, but by how effectively it brings together people, services and systems. Continued collaboration, integration and innovation will be essential to helping organisations respond to changing needs and deliver services that benefit both those providing care and, most importantly, the people who rely on it.
This is just the beginning. In our next article, we will explore the wider opportunities emerging across the care sector, looking at how digital transformation, evolving service models and collaboration between technology providers can help shape the next generation of connected care.
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