Social Security Scotland has extended its contract with IT services company Mphasis in a deal worth around £35.4 million to manage and maintain the agency’s core benefits platform.
The agreement, announced on 6 October, covers support and maintenance of the case management system that sits behind the delivery of devolved social security benefits and financial assistance to around two million people across Scotland.
The platform, known as Social Program Management (SPM), is used to administer a wide range of payments, from disability benefits to heating support. It handles the core stages of the process, including benefit applications, eligibility decisions and payments.
Under the extension, Mphasis will focus on keeping the system stable, resilient and reliable, with the aim of ensuring people can continue to access the support they are entitled to without disruption. The work is also intended to improve the platform’s operational efficiency and reduce the risk of disruption from major incidents.
Social Security Scotland is one of the largest executive agencies of the Scottish Government, and the reliability of its digital infrastructure is central to its ability to deliver payments securely and on time.
Ashish Devalekar, executive vice president and head of Europe at Mphasis, said on the company website: “Our ongoing relationship with Social Security Scotland allows us to continue to support one of the country’s most critical public service platforms, and our commitment is to maintain continuity, improve operational efficiency and deliver meaningful outcomes for individuals and families across Scotland.
“The project aligns with our broader public sector focus: supporting government organisations in running secure, reliable and future-ready digital services.”
He added that the company was proud to help ensure the system remains consistently available to the people who depend on it.
The contract strengthens the Bengaluru-headquartered firm’s presence in the European public sector technology market, where it has been building its role in supporting large-scale digital platforms that underpin essential citizen services.
