To execute effectively and efficiently, public sector organisations must modernise their IT, simplify processes and reduce costs. That’s only possible with a technology partner who understands the unique needs and demands across government.
AI-driven solutions can radically transform government, enhance efficiency and improve experiences. With the ability to analyse citizen data-at-scale, interpret patterns and predict behaviour, it can inform key government decisions, improve service provision and drive impact. Building on our partnership with the government, Pega’s technology can help streamline processes and connect operations to drive productivity, improve efficiency and reduce waste.
Modernising departmental systems and finding ways to increase the intelligence and efficiency of the technical foundations are essential to drive automation and empower teams.
Recent research conducted by Pega, (Average Global Enterprise Wastes More Than $370 Million Every Year Through Technical Debt, Says Research | Pega) surveyed 500 IT decision makers across enterprises worldwide on the challenges caused by technical debt and the progress in modernising legacy technology.
The average global enterprise wastes more than $370 million a year due to their inability to efficiently modernise outdated, inefficient legacy systems and applications. Half of the companies questioned rely on computer systems that are over 10 years old, and one in 10 have at least one computer system that is between 20 and 30 years old.
Organisations need to build in a cycle of innovation with continuous change. Our government-focused software, AI-driven decisioning and workflow automation can play a key role in helping to reduce backlogs, drive productivity improvements and improve the overall quality of public services.
Pega provides an innovative, proven solution to modernising government processes. Our low-code, AI-enhanced platform lets IT users collaborate to deploy applications which are targeted to the needs of government leaders, teams and citizens.
Reimagine and retire your legacy tech debt
Legacy technology makes it a lot harder to improve customer experience and drive efficiencies.
Pega Blueprint is a rapid prototyping tool for creating business workflows using agentic AI that helps transform outdated systems into modern, cloud-ready, future-proof workflow applications. Move from idea to application in hours, instead of days or weeks.
The real value of Blueprint is that it changes the conversation from a “lift and shift” mentality, and departments can focus on improving their business processes rather than duplicating them.
In the past, Pega advocated the idea of “wrap and renew”, which entailed putting a software wrapper around mainframes and other legacy technologies to integrate them into other parts of the business. Now, it’s a case of “rethink and replace”.
Pega has plans for a new service that will make it possible for businesses to manage agentic AI, both those running on Pega’s software and those outside Pega, to ensure they are working in a coordinated way. The idea is to make sure that AI agents performing different tasks work together rather than in a conflicting way.
In conclusion, today, it is no longer acceptable to depend on systems that are no longer fit for purpose, take valuable resources to replace, and which could be the difference between success or failure. It’s time to embrace innovations like Pega Blueprint™, and maximise the transformative impact of these technologies to unlock business logic and data from the legacy systems where they are currently trapped.
The time has come to turn tech relics into modern, cloud-ready, AI-enabled applications that deliver transformed outcomes for citizens and government.
