Through multi-channel engagement Yakara provides interactive customer centred communication designed with accessibility and usability. Using text of voice messaging, patients are reminded of appointments in a timely fashion and able to confirm, cancel or reschedule their appointments in a few easy steps.
Taking a patient centred approach and automating appointment handling allows us to reduce Do Not Attend appointments, while reducing letter costs and cutting carbon. This self-service approach reduces calls to busy staff, freeing their time for other tasks
Following success within 15 NHS England Health boards we hope to enter the Scottish Health Care Market offering a product that streamlines back office operations and while improving patient experience.
Yakara has been focused on improving mobile customer communications since 1995. Handling data securely is our no 1 priority and all data handling follows our PCI level 1 standards.
