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Construction begins on BT’s ‘state-of-the-art’ Dundee office
Rob Shuter, BT’s Enterprise business CEO and Kate Forbes, Scottish Government Cabinet Secretary for the Economy and Finance. Supplied/BT
Business & Economy

Construction begins on BT’s ‘state-of-the-art’ Dundee office 

Construction has officially begun on BT’s brand new multimillion pound office in Dundee.

Finance secretary Kate Forbes visited the site yesterday to mark the occasion. She was welcomed by Rob Shuter, chief executive of BT Enterprise.

The new contact centre, which will be home to around 1,000 staff, forms part of Dundee’s £1 billion regeneration area, and will be located at West Marketgait close to the waterfront.

The building is expected to be completed in 2024 and will be one of BT Group’s 30 locations in the UK, developed as part of its ‘Better Workplace Programme’ – the “largest” workplace improvement and consolidation scheme of its type ever undertaken in the UK.

Ms Forbes said: “It was great to visit BT’s new ‘Better Workplaces’ site, which represents another key milestone in Dundee’s £1 billion economic regeneration.

“Our recently published National Strategy for Economic Transformation contains bold and ambitious actions – within the powers currently available to us – to deliver economic prosperity for all Scotland’s people and places.

“The state-of-the-art facility will provide nearly 1,000 quality jobs that will support individuals, communities and businesses to be better connected, whilst benefitting from technological innovation. This latest investment reinforces Dundee’s standing as a centre of technological excellence with a highly skilled workforce.”

BT is also undertaking a multimillion pound refurbishment of its flagship Glasgow office, situated on the Clydeside.

It is hoped the investment will help transform how the telecom giant works, create efficiencies and enable it to “better serve” its customers in Scotland and across the UK.

Its current office in Dundee, which is based on Ward Road and is home to around 1,000 employees, first opened in 1976.

Teams based in Dundee include those providing customer service support to consumer and small business customers. BT has recruited hundreds of people in Dundee in the past four years.

BT Group employs more than 7,000 people across Scotland.

Shuter said: “BT is one of the largest employers in the Tayside area and we’re excited to be able to continue investing in the area, and across Scotland.

“It’s a positive time of regeneration in Dundee and we’re thrilled to be part of that story by building our new state-of-the-art office which will become home to nearly 1,000 of our colleagues, securing vital jobs within the economy.

“Right now, our key industries are on the cusp of a technological revolution as Scotland prepares to make the switch from analogue to digital ways of working.

“Only businesses which make the leap will succeed and stay competitive – our role is to help them navigate that journey and our new Charter reflects the priorities that our business and public customers expect to see from BT.

“Our teams based at our Scottish offices, including Dundee, will be key to Scotland’s economic success.”

The new building will include what its designers have described as a ‘street landscape,’ with areas for staff to socialise.

It is being developed by Crucible Developments and built by Ogilvie Construction with the help of its young apprentices.

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