A new care tech platform that brings together emergency monitoring, health data insights and digital connectivity to ensure round-the-clock care is being rolled out by a Scottish housing provider.
Hanover Scotland is to use Hannover Connect, powered by the CareNet EVO system in its 5,000 homes, in partnership with digital telecare specialists, Appello.
The data-driven system allows for early interventions, flagging changes in patterns such as mobility, health indicators or support needs—helping care staff provide targeted support before small issues escalate into crises.
Donna Henderson, director of strategic finance at Hanover Scotland, said the system is more than a technological upgrade – it’s a move towards fundamentally better care.
She said: “It’s not just about technology – it’s about people. CareNet EVO gives us the tools to focus more on what really matters: providing timely, personal care to every resident. Through this partnership with Appello, we are improving the lives of both our residents and their families, delivering a service that is as responsive as it is compassionate.”
The new system is already making a tangible difference. Staff are reporting faster response times, fewer call delays, and better insights into residents’ needs – all leading to more confident, independent living for tenants.
Angela Currie, chief executive of Hanover, believes the launch of Hanover Connect represents a milestone in delivering modern, future-proofed housing with care.
She said: “Hanover Connect, powered by CareNet EVO, represents a major leap forward in how we approach resident care. It’s a perfect blend of innovation and compassion, and we are committed to continuing to raise the bar in telecare services.
“This launch is just the beginning. We will keep investing in training, technology, and partnerships that help us provide the best possible care across Scotland.”
Hanover Scotland supports more than 5,000 residents across the country and is renowned for championing innovation in care delivery. The introduction of Hanover Connect is part of a wider commitment to digital transformation that keeps people safe, supported and independent in their own homes.
Ian Martin, chief revenue officer at Appello, said the successful implementation of CareNet EVO reflects Hanover’s leadership and forward-thinking approach.
He said: “Hanover has demonstrated exceptional foresight in technology adoption, positioning itself as a leader in the field. The implementation of the CareNet EVO system reflects a commitment to innovation and progress. This technology is a key enabler for enhancing the quality of life for individuals, and its strategic deployment elevates its function to that of a critical extension of emergency services.”
