‘Interoperability changed our care pathways’: Dundee Council’s digital case management journey
With the use of Mosaic, Servelec’s case management software, Dundee Council has been able to better understand the needs of its service users and provide staff with a single digital view of each case. The software has been a vehicle for change for Dundee City Council, delivering a shift in the way services are brought to Dundee’s citizens.
As part of Scotland’s Digital Future mandate, the Council has transformed the delivery of its health and social care services by enabling social workers to focus on vulnerable adults and children by creating a single view, real-time digital case management platform.
Using Mosaic, which was brought in to replace existing in-house systems across Adults, Children’s, Criminal Justice, Finance and Education Services, social workers can access their case load quickly from one platform, reducing desk time and enabling them to spend more time with clients. With the mobile case management software, workers have easy access to information and tools wherever needed.
Mosaic’s Best Practice Configuration provided Dundee Council with a set of forms, workflows and statutory reports to speed up and simplify implementation. Added functionality, including those around relationships and chronologies, has enabled a deeper connection between cases. Using Mosaic to ensure that the Council’s processes are aligned with the relevant timescales of Single and Multi-Agency Protection investigations has meant that procedures are tighter and easier to navigate for service users and Council staff.
Mosaic provided us with a good foundation to build upon; it also made us realise that there were some improvements we could make to some of our current business processes.
Dundee City Council.
For the first time in Dundee City Council’s history, information for service users is held in one place and they have access to the right information at the right time. The forms in Mosaic are easily adaptable, ensuring the Council are able to customise quickly when Scottish Government make legislation and requirement alterations, minimising any delay to service users.
Servelec is leading the interoperability agenda across health, social care, youth services and education. A number of councils in Scotland are already working with Servelec to integrate social care case management information with incorporated health systems, improving data sharing for the benefit of service users.
Find out more about Servelec’s approach to interoperability in this video…
Or visit the Servelec website to find out more.
Aberdeenshire leads the way in work-based learning
There has long been debate about the distinction to be drawn between vocational and academic learning. However, in Aberdeenshire Council the focus is on what is best for our learners;…
5G connectivity can ’empower people to restore our planet’
Six years on from the Paris Climate Accords and the world is still getting warmer. We are now seeing first-hand the impact of climate change – the floods and fires…
Cracking the code to offline computational thinking
In our digitally connected world, it can be argued that coding and especially computational thinking have become essential parts of a new ‘computing literacy’ to support traditional literacy. These computational…
Edinburgh rocket company encourages girls to reach for the stars
Since Yuri Gagarin’s maiden trip into space 60 years ago, the aerospace industry has been largely dominated by men. Men are, on average, paid £11,000 more than women. The mean…
How to keep women in tech
Discussions around the gender gap in technology tend to focus on the challenges women face when entering the sector – that is, the subjects they’re encouraged to study at school…
Putting the fun back into learning with edtech and edutainment
Life is all about learning, no matter how young or old you are. If you close your eyes for a second and think back to your school years, it will…
How Facebook took themselves off the internet… a lesson in resilience and a need to decentralise
In a post-pandemic world, one thing that we are now sure of is that we are almost completely dependent on the internet for both our social and working lives. Over…
Forget the elevator, it’s the second pitch that will help you scale new heights
What you say to industry analysts makes the difference in growth The UK is one of the most vibrant places in the world for creating tech ventures. Yet, according to…