Scotland’s local government chief digital officer has offered a sneak preview of a new national Digital Public Services Plan – which aims to create a more seamless experience for citizens online.
Martyn Wallace, CDO at the Digital Office for Scottish Local Government, has set out how central and local government have joined forces to streamline and improve the experience of logging onto government digital systems.
Wallace, who speaks at Digital Scotland next month, said in a blog post published today: “This plan is about making public services as simple and reliable as your favourite online shop or banking app. It’s about saving you time, reducing stress, and making sure everyone gets the help they need, when they need it.”
He added: “Instead of every council and government department doing their own thing, we’re joining forces. That means sharing what works, cutting out waste, and making sure money is spent where it matters most on services that help you.”
Wallace, pictured below, says the goal of the Digital Public Services Plan – part of a forthcoming Digital Strategy, also published next month – is to offer one login to vital government services, with ‘no more juggling passwords or repeating your details over and over’.
Privacy and security will be prioritised, and public sector staff will be helped to develop their digital skills so they can confidently deliver an improved experience of using public services online.
And COSLA, the umbrella organisation for local authorities in Scotland, the Digital Office and the Scottish Government are keen to try out new ideas.
“We are trying out new things, like smart sensors in buildings, wearable health technology to help with independent living with support, drones to deliver school meals or check for storm damage, and even virtual reality for planning or learning,” Wallace added.
“We are also looking how artificial intelligence can help with better outcomes and efficiencies. But we’ll work hard to use these technologies in the most fair and responsible way, making sure they are safe and respect your privacy. Most importantly, we’ll only use these ideas if they truly make life easier and help services run better for everyone. If it doesn’t help people or save time and money, we won’t do it.”
The plan aims to ensure ‘no one is left behind’. This includes making services accessible to everyone — including people with disabilities and those less confident with technology — and providing support and training for anyone who needs help getting online or using digital services. Alternative access options will also remain available for those who cannot, or choose not to, use digital channels.
Wallace said: “We know not everyone is online, or confident with technology. Digital inclusion is at the heart of this plan.”
For more information visit the blog here.
